The Care Advice Line Engagement

Gloucestershire County Council would like to find out what people who have used The Care Advice Line (TCAL) think about the service.

Your answers will help the council improve how people get the information and advice about paying for care that they need and help us decide if we continue to provide this particular service, so your response would be very helpful.

The purpose of the helpline provided by The Care Advice Line (TCAL) is to provide advice to help people (and their friends and family) to plan how to live as independently as possible for as long as possible and how to pay for care and support if they need it.

We are contacting you to ask if you could please answer some questions about your experience.

Care and support is ‘the mixture of practical and emotional support for adults to manage their lives and be independent. It can include many different things and often includes home care, personal assistants, day services or care homes’.

Your answers will be kept confidential by the council and only the staff working on the study will have access to your information. However, if you would be happy to give a quote, no names would be attached to them, and they may encourage someone else in a similar situation to contact the service.

If you are happy for someone from the council to contact you about your experience then please provide your contact details.

How to respond

Take Survey

The survey can also be made available as a hard copy, please contact lisa.clift@gloucestershire.gov.uk or telephone 07900-111219.

The survey will close on Tuesday 3 October, at 9am.

Privacy Notice

We don’t require you to provide us with any personal data as part of this survey. Any personal details you choose to provide in your response will be subject to the Data Protection Act and handled accordingly.

Comments made may be publicly available after the project has closed and we may also include them in the form of a report on the results of the engagement exercise, but any personal information will be kept confidential.

Your personal information will be properly safeguarded and processed in accordance with the requirements of privacy and data protection legislation. For further information, please visit our adult social care privacy policy(External link).